Neural Blog

Critical Bugs, Fixed Fast — Without Breaking Production.

Bug Fixing & Production Support

Neural diagnoses and fixes the bugs slowing your product down — fast, at the root, and without introducing new ones. A US-based, Microsoft Partner-certified engineering team that delivers outcomes, not headcount.

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Bugs aren't just annoying — they're expensive

Every unresolved bug is lost revenue, churned customers, and engineering time you can't get back.

The longer a critical bug lives, the more it costs — in support load, lost trust, and engineers pulled off the roadmap. Here's what changes when bugs get fixed at the root.

Same-day
critical triage
Tell us what's broken and we assess severity, likely cause, and effort fast — so the right issues get handled first.
Root-cause
not band-aids
We fix the actual source so the bug stops coming back, instead of resurfacing next release.
$0
to triage your bug
Our free triage tells you how serious it is and what it takes to fix — a clear answer, even if you never hire us.

If Any of This Sounds Familiar, You Have a Bug Backlog Problem

Production breaks and no one's sure which change caused it
The same bug keeps coming back after every "fix"
Critical issues sit for weeks because the team is buried in features
Your team is afraid to deploy — especially on Fridays
Customers report bugs before your team catches them
There are no tests, so every fix risks breaking something else

WHY NEURAL

Why Teams Choose Neural

  • US-based engineering team
  • Senior, English-fluent engineers
  • Full US business-hours overlap
  • Microsoft Partner certified
  • Outcomes, not headcount
+0
Bugs Resolved
0h
To First Triage
0%
Fixed First Try
Fixed at the Root. On Your Clock. No New Bugs.
Microsoft Partner Certified US business hours, all year

Core Bug-Fixing Services

Rapid Bug Triage

Send us the bug and we tell you fast how serious it is, what's likely causing it, and what it takes to fix. You get clarity in hours, not weeks — so the right issues get prioritized first.

Root-Cause Diagnosis

A patch that hides the symptom isn't a fix. We trace bugs to their actual source — race conditions, bad state, hidden dependencies — so the problem stops coming back instead of resurfacing next release.

Critical Production Hotfixes

When something is down right now, we work in your timezone to ship a safe hotfix fast — with a clear rollback path — so you stop the bleeding without making the outage worse.

Regression Tests & Coverage

Every fix ships with tests that lock the behavior in place, so the same bug can't silently return. We add coverage where it matters most, turning your scariest code into code you can change with confidence.

Performance & Memory Leak Fixes

Slow endpoints, runaway memory, and timeouts aren't "just how it is." We profile the real bottlenecks and fix the leaks, so your app stays fast and stable under real production load.

Monitoring & Alerting

We set up error tracking, logging, and alerts so you catch issues before your customers do — and so the next bug comes with the context needed to fix it fast.

Ongoing Production Support

Need a steady hand on production without hiring full-time? We provide ongoing bug-fixing and support during US business hours, so issues get handled the day they appear — predictably.

Step 1 — Free Bug Triage

Tell us what's breaking. In 20 minutes we assess severity, likely cause, and effort. You walk away with a clear picture — even if you never hire us.

Step 2 — Diagnosis & Fix Plan

We pinpoint the root cause and lay out exactly how we'll fix it, the risk, and the time it takes. No guesswork — a real plan before we touch your code.

Step 3 — We Fix It Without Stopping Your Shipping

We fix at the root, add tests so it stays fixed, and ship safely while your product keeps running. Full US business-hours overlap means we're online when your team is.

How it works

Case Studies

Production Hotfix

Checkout Failing at Scale

Traced an intermittent payment failure to a race condition under load, shipped a tested hotfix, and stopped lost transactions the same day.

Same-day fix
Performance

Memory Leak in API

Profiled a service that crashed every few hours, found and fixed the leak, and kept it stable under real production traffic.

0 crashes after
Test Coverage

Flaky Test Suite

Stabilized a test suite that blocked every release, so the team could deploy with confidence instead of crossing their fingers.

Green builds restored

FAQ

How do I know a fix won't break something else?
Every fix ships with regression tests that lock the behavior in place, and we test against your real flows before it touches production.
We don't have tests or documentation — can you still help?
Yes. That's the normal starting point. We map the affected code, fix the bug, and add the tests needed so it stays fixed.
Can you fix a critical production issue urgently?
Yes. We work US business hours and can prioritize critical hotfixes with a safe rollback path so you stop the bleeding fast.
Are you a US company?
Yes. Neural is a US-based, Microsoft Partner-certified engineering firm, and our team works full US business hours.
How fast can we start?
The free triage can happen this week. Fixes begin as soon as the diagnosis and plan are approved.

Find Out What's Breaking in Production

Get In Touch

Book a free 20-minute bug triage.

We'll tell you how serious it is, what's likely causing it, and what it takes to fix.

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Everything We Do

From keeping production healthy to building what's next — explore our full range of engineering services.